State Farm® Insurance Agent Shawn Christensen

"Update: Shawn reached out to me personally and helped answer some of my questions, I think there was confusion on their staff regarding answering questions. I appreciate them coming back and covering ground. My original review is posted beneath. -- I've generally been happy with my coverage from Shawn Christensen's team but have been perplexed by their service recently and wouldn't recommend doing business with their team, my experience follows: Recently I saw that my rates were increasing by $200 for a six-month period. When I called the office to ask why I was suddenly increasing in rates, I was told they could see nothing in my file reflecting the change but they could reach out to their underwriting team for further information and call me back in 10 minutes. I said OK and waited for a call, nobody reached out to me. I called the office the next day and asked why nobody had reached out to me to tell me what they had found out. A different agent picked up and told me they would look into the issue and get back to me by end of day. I received no response. I called Shawn Christensen's office again today to ask whether they still wanted my business, I was able to get quotes from Progressive and Geico that were close to my old rate. A different agent told me they would reach out to their underwriting staff and get back to me within 10 minutes and I received no callback after three hours. I'm kind of surprised by the lack of agency from this agency, I'm a customer trying to renew service and they're in no rush to retain me. I'll be renewing with a different agency."

"This agency offered my family an auto policy and despite perfect payment record, dropped our coverage with 2 weeks notice. When we sent information to support our case, they kept us on hold over a week before enforcing the cancellation - despite the car being up to manufacturer’s standards. Be careful, we had a signed policy -completely approved and active- until they decided “not this car anymore”. No claims, no tickets, just disappointment."

"I had the pleasure of getting Paola as my representative, she made it simple and easy to get the insurance I needed. She is super knowledgeable about all things insurance and has been quick to help me when I have questions. She took the time to make sure I was getting the best deal, helping to bundle my car and renters insurance. I appreciate Paola for how helpful she has been and would recommend her to anyone I know!"

"I have had the same insurance company for many years. I had one vehicle in particular that they couldn't cover. 1 call to this place and I switched all vehicles to them and cut my rates in half for better insurance. Laura was very friendly, professional and jumped right on the case. Communication was awesome. She's very knowledgeable and isn't afraid to tackle big projects. To say the least I'm extremely satisfied and will be redwing more people to them"

"My representative was Laura, it literally took 5 minutes and she covered every last concern I had with professionalism and grace. She was extremely knowledgeable about every question and made me feel like a valued customer, my only regret is not signing up sooner, thanks again Laura!"